About Refund

 

1. General Policy

 

All game recharge and top-up transactions made on this website are final and non-refundable once the recharge has been successfully processed and delivered to the game account.

 

Due to the digital nature of virtual goods and instant delivery, refunds are generally not supported after completion.

 

2. Eligible Refund Scenarios

 

A refund may be considered only under the following circumstances:

 

Failed Recharge

 

The payment was successfully deducted, but the recharge was not delivered to the game account.

 

Duplicate Payment

 

The same recharge order was charged more than once due to system or payment errors.

 

System Error

 

A technical issue on our platform resulted in incorrect or incomplete delivery.

 

All refund requests are subject to internal verification.

 

3. Non-Refundable Situations

 

Refunds will not be granted in the following cases:

 

The recharge was successfully delivered to the specified game account.

 

Incorrect game ID, server, character name, or region was provided by the user.

 

The user no longer wants the virtual goods after completion.

 

Account bans, suspensions, or restrictions imposed by the game publisher.

 

Delays caused by the game platform or third-party providers beyond our control.

 

Promotional or discounted purchases (unless required by law).

 

4. Refund Request Procedure

 

To request a refund, users must:

 

Contact customer support within 3 days of the transaction.

 

Provide:

 

Order number

 

Payment proof or transaction ID

 

Registered email address

 

Detailed description of the issue

 

Incomplete or late requests may be rejected.

 

5. Refund Method & Processing Time

 

Approved refunds will be issued to the original payment method only.

 

Refund processing time:

 

5–10 business days, depending on the payment provider or bank.

 

Payment processing fees, if any, may be non-refundable.

 

6. Chargebacks & Disputes

 

Initiating a chargeback without contacting customer support first may result in:

 

Immediate account suspension

 

Restriction of future purchases

 

We encourage users to resolve issues through our support team before contacting their bank or card issuer.

 

7. Policy Changes

 

We reserve the right to modify or update this refund policy at any time without prior notice.

The latest version will always be available on this website.

 

8. Contact Information

 

For refund inquiries, please contact:

Email: Lusterix2004@outlook.com